NTarrant - 23/02/2008 09:02
Recently hired a car from these at Leeds Bradford airport, as they don't have an on site office they charge a "meet & greet" fee. This I accepted at £15.00. When I picked the car up there was acharge of £17.50 but the guy said this would be removed.
Of course I ended up being billed £17.50 and on contacting their customer service it was implied that I was not telling the truth! Eventually they said they would refund the £17.50, but alas they only refunded £2.50 (all plus VAT).
Moral of the story, don't trust National to deliver what they say and if there is any variation get it in writing and avoid airport locations like LBA that don't have on site service. Watch also for parking charges I was also charged £9.00 for parking their car as directed.
I will never use National again
cecstrn - 03/03/2008 15:40
National is sorry for any inconvenience caused to Mr Tarrant. We will be investigating the customer service issues he has highlighted as a matter of urgency.
To clarify, Leeds Bradford Airport is serviced by our Leeds North location which is 5 minutes from the airport. Customers currently wishing to be met at the airport are offered our meet and greet service which is £15 and this is what Mr Tarrant should have been charged. As a gesture of goodwill we have refunded Mr Tarrant the total charge for the service. With regard to the parking costs, we do work hard to make rental charges and any associated costs as transparent as possible to our customers and as such, the parking arrangements at Leeds Bradford Airport were clearly detailed on the rental agreement. However, we fully accept the current parking arrangements are not ideal at this location and the situation is currently being reviewed.
